TERMS OF USE & CONDITIONS
PRIVACY POLICY
References to "our", "us" or "we" within this policy are to Luxury Communication, and our affiliated businesses as described below. Please read the following information carefully to understand our views and practices regarding your personal data and how we will look after it. We take your privacy very seriously and we endeavour, where reasonably possible, to follow best practice in protecting your personal data.
OUR SERVICES
Luxury Communication and subsideries facilities and services, including those whose details are available as described below, are owned and/ or managed by companies which form part of the same corporate group as Luxury Communication and by other third parties whose details appear alongside the name of the relevant business or, in the case of the entity which owns the relevant business, are available by contacting us. In this policy such companies and third parties are referred to as "affiliated businesses". Luxury Communication is a data controller in respect of personal data obtained about you in connection with the use of our products, facilities and services. If you use our facilities, products and services, the entity which manages the relevant facility, product or service may also be a data controller in respect of your personal data.
Details of the Luxury Communication and subsideries facilities, services can be provided on request.
INFORMATION WE MAY COLLECT ABOUT YOU
We may collect and process the following data about you:
information including your company name, personal name, address, telephone number, email address; information that you provide by filling in forms (both online at websites relating to the facilities, products and services and offline), including, for example, customer satisfaction surveys, sign-up forms to newsletters, bulletins and the like, loyalty card application forms, health and competition entry forms; information collected over the telephone and through written correspondence (both on and offline) when you make enquiries, during customer satisfaction surveys, market research and when you give us your business card; information about your use of our facilities, products and services and your preferences in this regard; details of purchases you make from us, such as products and services purchases, and the preferences you express to us; CCTV footage obtained from cameras positioned in public areas throughout our facilities for your safety; details of your visits to our websites including traffic data and the resources that you access.
Some of the data we collect and process will include sensitive data. Sensitive data is data which, for example, relates to your health or religion, etc ...
We do not knowingly collect personally identifiable information from individuals under the age of 18 years. If you are under the age of 18, please do not provide your name and address or other personal contact details or any other personally identifiable information of any kind whatsoever. If you are a parent or guardian of someone under the age of 18 who has provided us information without your knowledge and consent, you may request that we remove this information by contacting us.
COOKIES AND ID NUMBERS
When you visit our websites, you may be initially given a "cookie", and your computer is assigned an ID number. A cookie is a commonly used device which stores information placed on a website in a storage place on your own computer. Our cookies do not contain any personally identifying information.
When we use cookies to track your computer's usage patterns on our websites, and to enhance your visits to the websites. We also use cookies to collect and maintain aggregate website data (such as the number of visitors to a particular site) which helps us see which areas are popular with our users and which are not. It also enables us to recognize you when you return to our websites and store information about your preferences allowing us to customize our websites according to your individual interests. Among other things, this helps us improve the content and services on our websites and speed up searches.
If you don't like cookies, your web browser includes an option that allows you not to accept them. Rejecting cookies will however make browsing our websites a less enjoyable experience because the websites are not able to recognize you and your preferences for information. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site. The cookie file cannot retrieve information from other cookie files, nor any other information from your computer or personal device.
Once you have visited our websites and accepted our cookies, your ID number is automatically assigned to your computer whenever you surf our websites. Despite the fact that you remain anonymous until you enter personal information in the site, the ID number allows us to log your session, enabling us to better assist you should you need some individualized service or support. Once you enter personal information on a site, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of your "hot buttons" (information that appears to be of personal interest to you).
We may collect and report to third parties (such as advertisers and our creative agencies) aggregate depersonalized or anonymized statistics about our users in terms of numbers, traffic patterns and related site information.
HOW WE STORE AND USE YOUR PERSONAL DATA
Luxury Communication is a Paris based organization. You should note that your data may be transferred to and stored in, Paris as well as in various destinations outside the European Economic Area ("the EEA"), including at the location of the relevant facility or at the location of the owner or manager of the relevant facility and/or entity. Third parties operating outside the relevant region providing services to us may also process your data. Such third parties may be engaged in, among other things, the processing of your details and the provision of other support services. An example of this is an entity in the United States that conducts market research. In submitting your data and using our facilities and services, you are consenting to your data being used in the manner set out herein in countries that may not have data protection laws.
If you submit your resume through our website, we use your personal data only in considering your application for employment. The information you provide will not be given to any third parties.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Secure Socket Layer technology.
Luxury Communication has taken several steps to safeguard the integrity of its communications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day operations of this Site as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Unfortunately the transmission of information via the Internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Where we have given you (or where you have chosen) a password or code that enables you to access certain parts of our site, you are responsible for keeping this password or code confidential. You must not share a password or code with anyone.
Your data will be stored in a form that allows your identification for a period no longer than is necessary for the purposes for which they have been obtained and processed.
HOW WE USE YOUR PERSONAL DATA
We may use information collected about you in the following ways:
Transactional Purposes
We may use your data in order to respond to your queries and requests and to provide services and to manage transactions such as credit card payments for our products and services or for the fulfillment of such transactions. We will need to use your data in order to carry out our obligations arising from any contracts entered into between you and us. We may also use your data in order to improve (or seek to improve) the services we provide to you and to enable us to provide you with a more personalized experience.
Marketing Communications
We may use your data in order to communicate with you about our products and services and those of specially selected third parties, including our key partners, whose details are set out on the Team/Partners section of our web site. However, if you are a new customer, you may be able to choose whether or not to receive such communications when you first provide us with your personal data. When we send marketing communications to you by email or mobile (SMS), you will also be given an opportunity to unsubscribe from such communications. You may also opt out of receiving marketing communications from us at any time by informing us .
LUXURY CRYSTAL MEMBER PROGRAM
Luxury Crystal Member is our loyalty card program that is our recognition and rewards program. The Luxury Crystal Member program offers rewards, or Luxury Crystal points, to customers for purchasing our services. Luxury Crystal points can be redeemed against a host of benefits that can be obtained upon request, as well as offers with our redemption partners. For further information about the Luxury Crystal Membership program, how to apply, and the terms and conditions which apply, please contact us .
If you have joined the Luxury Crystal program and you have consented to it, we may use your data in order to administer the Luxury Crystal program, to communicate with you about Luxury Crystal program, and to send you news of related special offers and promotions which we offer or which are offered by our affiliated businesses or by our redemption partners, whose details can be obtained upon request. When we send this marketing material to you by email, you will be given an opportunity to unsubscribe from such communications. You may also opt out of receiving this marketing material from us at any time by informing us.
Marketing Analysis
We may use your information for internal marketing analysis, for example, to assess trends or to measure the amount of traffic to our websites.
We may collect and report to third parties (such as advertisers and creative agencies) aggregate depersonalized or anonymized statistics about our users in terms of numbers, traffic patterns and related site information.
DISCLOSURE OF YOUR DATA
Affiliated businesses
We may share information amongst our affiliated businesses, as described above. Such affiliated businesses (including the owner of the relevant facility or service, as described above) may use and disclose your information for the same purposes and in the same manner in which Luxury Communication may use and disclose your information, as described in this policy.
This policy may however vary according to the country where your information is stored and can be from full to zero communication.
Sale and Transfer
We may disclose your information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and/or if an affiliated business or substantially all of its assets are acquired by a third party, in which case your personal data will be one of the transferred assets.
This policy may however vary according to the country where your information is stored and can be from full to zero communication.
Service Providers and Sub-Contractors
In addition to disclosures identified in the purposes above, from time to time we may disclose personal information to our service providers and sub-contractors retained to perform functions on our behalf or to provide services to us, such as marketing and advertising; data processing; software development; website hosting and management; market research; warehousing and delivery; information technology and office services; legal, accounting, insurance, audit and other professional service providers.
If you do not want us to use your data in the ways outlined, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
Legal Purposes
We may collect, use or disclose your if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend us or other third parties against error, negligence, breach of contract, theft, fraud and other illegal or harmful activity and to comply with our audit and security requirements (which may include the completion of incident reports containing your data). We may exchange information with other companies and organizations, including other subsidiaries, for the purposes of fraud protection and credit risk reduction. If legally requested by the relevant authority, we may also disclose your data to the local police, CID and immigration authorities.
PERSONAL DATA RELATING TO THIRD PARTIES
Please ensure that any data you supply to us which relates to third parties is provided to us with their consent and knowledge of our proposed uses of their data.
If you send e-postcards or referrals using the website you should note that the message you send is not encrypted with SSL technology therefore you should exercise good judgment about the nature of the information you include. The message you send will contain a unique URL and the database that stores information about your e-postcard or referrals will be deleted after 7 days once the recipient has viewed it, or after 30 days if it has not been viewed by the recipient by then.
THIRD PARTY LINKS
The Luxury Communication and subsidiaries’ websites may from time to time provide links to or from third party websites or resources for you to access at your sole discretion. Please note that any such third party website or resource may collect and use your personal data in a different manner to us. We do not endorse or accept any liability for the data collection practices, privacy policies or the content of any website linked from the Luxury Communication and subsidiaries' websites or which links to them. You should contact the owner or operator of any such website directly if you wish to enquire about their privacy practices and policies, before providing your personal data to them.
YOUR RIGHTS
You may exercise your right of access, rectification and removal of your personal data by contacting us.
CORPORATE AND CONTACT DETAILS FOR DATA CONTROLLERS
Luxury Communication is a limited liability company in Paris – France.
Please contact us for the corporate and contact details of the relevant Country Manager which may also be a data controller, as described in this privacy policy.
CHANGES TO PRIVACY POLICY
We reserve the right to update this privacy policy from time to time as we expand our services and products, or to endeavor, where reasonably possible, to comply with applicable legislation. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
This privacy policy was last updated on 6 August 2016.
References to "our", "us" or "we" within this policy are to Luxury Communication, and our affiliated businesses as described below. Please read the following information carefully to understand our views and practices regarding your personal data and how we will look after it. We take your privacy very seriously and we endeavour, where reasonably possible, to follow best practice in protecting your personal data.
OUR SERVICES
Luxury Communication and subsideries facilities and services, including those whose details are available as described below, are owned and/ or managed by companies which form part of the same corporate group as Luxury Communication and by other third parties whose details appear alongside the name of the relevant business or, in the case of the entity which owns the relevant business, are available by contacting us. In this policy such companies and third parties are referred to as "affiliated businesses". Luxury Communication is a data controller in respect of personal data obtained about you in connection with the use of our products, facilities and services. If you use our facilities, products and services, the entity which manages the relevant facility, product or service may also be a data controller in respect of your personal data.
Details of the Luxury Communication and subsideries facilities, services can be provided on request.
INFORMATION WE MAY COLLECT ABOUT YOU
We may collect and process the following data about you:
information including your company name, personal name, address, telephone number, email address; information that you provide by filling in forms (both online at websites relating to the facilities, products and services and offline), including, for example, customer satisfaction surveys, sign-up forms to newsletters, bulletins and the like, loyalty card application forms, health and competition entry forms; information collected over the telephone and through written correspondence (both on and offline) when you make enquiries, during customer satisfaction surveys, market research and when you give us your business card; information about your use of our facilities, products and services and your preferences in this regard; details of purchases you make from us, such as products and services purchases, and the preferences you express to us; CCTV footage obtained from cameras positioned in public areas throughout our facilities for your safety; details of your visits to our websites including traffic data and the resources that you access.
Some of the data we collect and process will include sensitive data. Sensitive data is data which, for example, relates to your health or religion, etc ...
We do not knowingly collect personally identifiable information from individuals under the age of 18 years. If you are under the age of 18, please do not provide your name and address or other personal contact details or any other personally identifiable information of any kind whatsoever. If you are a parent or guardian of someone under the age of 18 who has provided us information without your knowledge and consent, you may request that we remove this information by contacting us.
COOKIES AND ID NUMBERS
When you visit our websites, you may be initially given a "cookie", and your computer is assigned an ID number. A cookie is a commonly used device which stores information placed on a website in a storage place on your own computer. Our cookies do not contain any personally identifying information.
When we use cookies to track your computer's usage patterns on our websites, and to enhance your visits to the websites. We also use cookies to collect and maintain aggregate website data (such as the number of visitors to a particular site) which helps us see which areas are popular with our users and which are not. It also enables us to recognize you when you return to our websites and store information about your preferences allowing us to customize our websites according to your individual interests. Among other things, this helps us improve the content and services on our websites and speed up searches.
If you don't like cookies, your web browser includes an option that allows you not to accept them. Rejecting cookies will however make browsing our websites a less enjoyable experience because the websites are not able to recognize you and your preferences for information. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site. The cookie file cannot retrieve information from other cookie files, nor any other information from your computer or personal device.
Once you have visited our websites and accepted our cookies, your ID number is automatically assigned to your computer whenever you surf our websites. Despite the fact that you remain anonymous until you enter personal information in the site, the ID number allows us to log your session, enabling us to better assist you should you need some individualized service or support. Once you enter personal information on a site, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of your "hot buttons" (information that appears to be of personal interest to you).
We may collect and report to third parties (such as advertisers and our creative agencies) aggregate depersonalized or anonymized statistics about our users in terms of numbers, traffic patterns and related site information.
HOW WE STORE AND USE YOUR PERSONAL DATA
Luxury Communication is a Paris based organization. You should note that your data may be transferred to and stored in, Paris as well as in various destinations outside the European Economic Area ("the EEA"), including at the location of the relevant facility or at the location of the owner or manager of the relevant facility and/or entity. Third parties operating outside the relevant region providing services to us may also process your data. Such third parties may be engaged in, among other things, the processing of your details and the provision of other support services. An example of this is an entity in the United States that conducts market research. In submitting your data and using our facilities and services, you are consenting to your data being used in the manner set out herein in countries that may not have data protection laws.
If you submit your resume through our website, we use your personal data only in considering your application for employment. The information you provide will not be given to any third parties.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Secure Socket Layer technology.
Luxury Communication has taken several steps to safeguard the integrity of its communications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day operations of this Site as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Unfortunately the transmission of information via the Internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Where we have given you (or where you have chosen) a password or code that enables you to access certain parts of our site, you are responsible for keeping this password or code confidential. You must not share a password or code with anyone.
Your data will be stored in a form that allows your identification for a period no longer than is necessary for the purposes for which they have been obtained and processed.
HOW WE USE YOUR PERSONAL DATA
We may use information collected about you in the following ways:
Transactional Purposes
We may use your data in order to respond to your queries and requests and to provide services and to manage transactions such as credit card payments for our products and services or for the fulfillment of such transactions. We will need to use your data in order to carry out our obligations arising from any contracts entered into between you and us. We may also use your data in order to improve (or seek to improve) the services we provide to you and to enable us to provide you with a more personalized experience.
Marketing Communications
We may use your data in order to communicate with you about our products and services and those of specially selected third parties, including our key partners, whose details are set out on the Team/Partners section of our web site. However, if you are a new customer, you may be able to choose whether or not to receive such communications when you first provide us with your personal data. When we send marketing communications to you by email or mobile (SMS), you will also be given an opportunity to unsubscribe from such communications. You may also opt out of receiving marketing communications from us at any time by informing us .
LUXURY CRYSTAL MEMBER PROGRAM
Luxury Crystal Member is our loyalty card program that is our recognition and rewards program. The Luxury Crystal Member program offers rewards, or Luxury Crystal points, to customers for purchasing our services. Luxury Crystal points can be redeemed against a host of benefits that can be obtained upon request, as well as offers with our redemption partners. For further information about the Luxury Crystal Membership program, how to apply, and the terms and conditions which apply, please contact us .
If you have joined the Luxury Crystal program and you have consented to it, we may use your data in order to administer the Luxury Crystal program, to communicate with you about Luxury Crystal program, and to send you news of related special offers and promotions which we offer or which are offered by our affiliated businesses or by our redemption partners, whose details can be obtained upon request. When we send this marketing material to you by email, you will be given an opportunity to unsubscribe from such communications. You may also opt out of receiving this marketing material from us at any time by informing us.
Marketing Analysis
We may use your information for internal marketing analysis, for example, to assess trends or to measure the amount of traffic to our websites.
We may collect and report to third parties (such as advertisers and creative agencies) aggregate depersonalized or anonymized statistics about our users in terms of numbers, traffic patterns and related site information.
DISCLOSURE OF YOUR DATA
Affiliated businesses
We may share information amongst our affiliated businesses, as described above. Such affiliated businesses (including the owner of the relevant facility or service, as described above) may use and disclose your information for the same purposes and in the same manner in which Luxury Communication may use and disclose your information, as described in this policy.
This policy may however vary according to the country where your information is stored and can be from full to zero communication.
Sale and Transfer
We may disclose your information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and/or if an affiliated business or substantially all of its assets are acquired by a third party, in which case your personal data will be one of the transferred assets.
This policy may however vary according to the country where your information is stored and can be from full to zero communication.
Service Providers and Sub-Contractors
In addition to disclosures identified in the purposes above, from time to time we may disclose personal information to our service providers and sub-contractors retained to perform functions on our behalf or to provide services to us, such as marketing and advertising; data processing; software development; website hosting and management; market research; warehousing and delivery; information technology and office services; legal, accounting, insurance, audit and other professional service providers.
If you do not want us to use your data in the ways outlined, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
Legal Purposes
We may collect, use or disclose your if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend us or other third parties against error, negligence, breach of contract, theft, fraud and other illegal or harmful activity and to comply with our audit and security requirements (which may include the completion of incident reports containing your data). We may exchange information with other companies and organizations, including other subsidiaries, for the purposes of fraud protection and credit risk reduction. If legally requested by the relevant authority, we may also disclose your data to the local police, CID and immigration authorities.
PERSONAL DATA RELATING TO THIRD PARTIES
Please ensure that any data you supply to us which relates to third parties is provided to us with their consent and knowledge of our proposed uses of their data.
If you send e-postcards or referrals using the website you should note that the message you send is not encrypted with SSL technology therefore you should exercise good judgment about the nature of the information you include. The message you send will contain a unique URL and the database that stores information about your e-postcard or referrals will be deleted after 7 days once the recipient has viewed it, or after 30 days if it has not been viewed by the recipient by then.
THIRD PARTY LINKS
The Luxury Communication and subsidiaries’ websites may from time to time provide links to or from third party websites or resources for you to access at your sole discretion. Please note that any such third party website or resource may collect and use your personal data in a different manner to us. We do not endorse or accept any liability for the data collection practices, privacy policies or the content of any website linked from the Luxury Communication and subsidiaries' websites or which links to them. You should contact the owner or operator of any such website directly if you wish to enquire about their privacy practices and policies, before providing your personal data to them.
YOUR RIGHTS
You may exercise your right of access, rectification and removal of your personal data by contacting us.
CORPORATE AND CONTACT DETAILS FOR DATA CONTROLLERS
Luxury Communication is a limited liability company in Paris – France.
Please contact us for the corporate and contact details of the relevant Country Manager which may also be a data controller, as described in this privacy policy.
CHANGES TO PRIVACY POLICY
We reserve the right to update this privacy policy from time to time as we expand our services and products, or to endeavor, where reasonably possible, to comply with applicable legislation. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
This privacy policy was last updated on 6 August 2016.